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Orders placed before 2pm PT ship the same business day; everything else ships the next business day. You'll get a tracking link by email the moment it's on the way.

Yes — plain outer packaging with no product branding. The return address and packing slip reference your order number, not item names.

We ship internationally in accordance with applicable regulations. You're responsible for confirming your own country's import rules before ordering — customs holds or seizures aren't something we can control once a package leaves our warehouse.

Check with neighbors and any building mailroom first — most "delivered" mix-ups resolve within 24 hours. If it's still missing after that, open a ticket with your order number and we'll file a carrier claim.

If your order hasn't shipped yet, email us within 1 hour of placement. Once a tracking number is generated, we cannot recall the package.

FedEx 2-Day is the base service on all U.S. domestic orders. Free on orders $250+, otherwise $15.99 flat.

FedEx cannot deliver to PO Boxes. We automatically reroute PO Box addresses via USPS Priority Mail at no extra charge.

Every product page links its current batch's Certificate of Analysis. You can also look one up directly, any time, in the COA Portal by SKU or batch number.

Newly received batches can take up to 2 business days to appear while third-party lab results come back. If it's been longer than that, send us the batch number and we'll check directly.

Standard card networks restrict research-chemical merchants, so we route around that with Affirm, Zelle, Chime, crypto, and direct ACH transfer instead. All five are fully supported at checkout.

Affirm decisions come from Affirm directly and reset periodically. If it's declined, ACH or crypto will go through immediately with no approval step.

Most orders confirm within one network confirmation (a few minutes). Your order enters processing automatically once the chain confirms — no need to email us proof of payment.

Every product is sold strictly for in-vitro laboratory research — not for human consumption, veterinary use, or any therapeutic or diagnostic purpose. That's a legal condition of sale, not a formality.

No — our team can't provide usage, dosing, or medical guidance on any product, by phone, chat, or email. We can help with orders, shipping, COAs, and account questions.

Yes, all products are restricted to research-use customers 21 and older, confirmed at account creation.

Verification runs through a third-party ID service and occasionally times out on the first try. Reload the verification page and try again — if it fails twice, open a ticket and we'll apply the discount manually.

Clear cookies for the site or try a private/incognito window — this screen is usually a stuck session, not a rejected application. Still stuck after that means open a ticket with the email you signed up with.

Most items restock within 1–2 weeks. Use "Notify me" on the product page and you'll get an email the moment it's back.

Lyophilized is a freeze-dried vial you reconstitute yourself; pens and pre-mixed formats arrive ready to use. Both ship with the same batch COA — the difference is prep, not testing.

Yes — the Bulk Orders page covers volume pricing on most catalog items. For anything outside that list, open a ticket describing what you need.